home | about Cooper Power Systems | C3 - Cooper Customer Center | Cooper Industries | contact us

COOPER POWER SYSTEMS DISASTER RESPONSE PLAN

It is Cooper Power Systems’ philosophy to provide service when the customer needs service and to go to extra lengths to accommodate our customers when they are faced with major systems problems due to natural disasters such as hurricanes, flooding, tornadoes, earthquakes, ice storms, etc.

The need - or possible need - for disaster response capability can be initiated from any source, and will frequently be triggered within CSC as a result of news bulletins, etc.

It is, however, the responsibility of the Sales Engineer(s) and/or his (their) Sales Director to provide guidance to allow the CSC Management to establish the timing and extent of special coverage related to the Disaster Response Contact List.

Emergency Shipment Policy Summary

Cooper Power Systems is dedicated to provide consistent and dependable service to our customers when it is critical. To ensure consistent handling of emergency orders occurring during your next emergency, please read our Emergency Shipment Policy Summary.

Phone Contact

Business Hours
#262-524-3300

Non-Business Hours
# 262-367-1677

Disaster Response

Disaster Response Contact List
Emergency Shipment Policy Summary

The following is the normal sequence of activities and assignment of responsibility:

ACTIVITY

WHO
RESPONSIBLE

Determine need or possible need for disaster response. Everyone
Reconfirm emergency contact list and send to affected Sales Engineers/Sales Management. CSC Management
Contact CSC Management to establish time frame (days and extended hours) of service desired by Customers. Sales Engineers
Notify Plant Location Contacts and Traffic Dept. regarding anticipated emergency shipping needs. CSC Management
Notify Plant Location Contacts of anticipated special quick response requirements. CSC Management
Establish staffing and extended hours required - notify affected Sales Engineers, Sales Management and/or Customers if unable to contact Sales Force. CSC Management

Assisting affected customers on a priority basis is of utmost importance and doing this requires a coordinated team effort from all areas of Cooper Power Systems.

Revised 3/06